Got a question or just want to get in touch?
David, Matt and their friendly staff are always available to answer your questions and have already ensured thousands of guests have had a wonderful holiday. So drop us a line now.
We are checking email constantly, so even if you are in a rush for information we’ll get back to you straight away.
Further down the page you will find information on payment options and our cancellation policy.
We accept various forms of payment including:
- Cash – Philippine pesos, USD, Euros (Exchange rates are not great on the island so we suggest bringing Pesos if you can)
- Credit cards & Bank Transfers – Credit cards and bank transfers are gladly accepted. Please contact us for details. Transfer or deposit money directly to our Bank of the Philippine Islands account at any branch nationwide. Or if you live in Hong Kong at the BPI branch in Central.
Unfortunately if you have to cancel your trip close to the booking date there is a forfeit of deposit as outlined below :
- More than 30 days prior to booking date – P2500 administration fee.
- 7-30 days – 20% of total booking cost.
- 3-6 days – 50% of total booking cost.
- Less than 3 days – 100% of total booking cost
Evolution is here to offer you the best service and highest quality facilities we can. As we are an island destination and subject to the vagaries of the weather, coastguard restrictions etc we recommend that ALL TRAVELLERS carry comprehensive travel and medical insurance. In the unfortunate event that your trip is delayed or cancelled due to transport issues by land, sea or air, medical emergency or any other reason, Evolution will not refund the reservation either partially or in full outside of the stated cancellation policy.
If travel to Malapascua is impeded by weather, sudden closures by the Coast Guard, national or international travel restrictions, flight, immigration or customs delays etc Evolution is not responsible for rebooking or paying for accommodation on mainland Cebu. If you need to spend a night on the mainland before crossing to Malapascua Evolution is not responsible for any costs related to this, although we can certainly assist with logistics where possible. Please note the last permitted boat crossing to Malapascua is 5:30pm under official coastguard regulations.
Any transport booked through Evolution is also subject to these same terms and conditions. Any forced stop due to weather conditions or events beyond our control are not the responsibility of Evolution. Once the reason for the delay has been resolved, Evolution will resume your trip to the island as quickly as possible. Again Evolution is not responsible for any costs related to this.
COVID19 special conditions
If you find your travel plans affected due to Government implemented COVID19 travel restrictions, then we will make a special allowance to our cancellation policy and allow you to rebook within a 12month period. In these instances we will request copies of relevant flight cancellation notices etc for our insurance purposes. All cancellations not related to COVID19 will still be held to our cancellation policy.